Frequently Asked Questions

Everything you need to know about shopping with Lila & Hayes

What is your shipping policy?

We offer standard and expedited shipping options. Standard orders typically arrive within 5-7 business days, while expedited shipping delivers within 2-3 business days. Free shipping is available on all orders over $150.

How do I process a return or exchange?

We accept returns and exchanges within 30 days of purchase, provided items are unworn and have original tags attached. Simply visit our online portal to generate a prepaid return label.

What materials do you use for your clothing?

Lila & Hayes is committed to quality. Most of our collections are crafted from premium Pima cotton and sustainable modal blends to ensure softness, durability, and breathability for all-day wear.

How should I care for my garments?

To maintain the integrity of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry or tumble drying on low heat.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Shop Pay.