Returns & Exchanges
At Lila & Hayes, we want you to be completely satisfied with your purchase of our luxury pima cotton essentials. If your order isn't quite right, we accept returns of unworn, unwashed items with original tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and a return packing slip to include inside your package.
Package Your Items
Securely pack your items in their original packaging or a sturdy mailer, ensuring all original tags are intact and the packing slip is included.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed once our warehouse inspects the items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing